Frequently Asked Questions

Archive 2021-2022

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Eligibility

All registered full-time students as well as degree-seeking co-op students are eligible to enroll in Purdue’s student insurance. 

Domestic students are not required to take the student insurance, but you are expected to have coverage outside of Purdue. Online only students are not eligible for student insurance.

All international students who are registered for classes, regardless of credit hours, visa status, or insurance policy type, are required to enroll in the University-sponsored medical insurance plan or to obtain an approved waiver of coverage by the enrollment/waiver deadline.

Download Anthem's Sydney Health App for a quick way to manage your medical plan (find care, check costs, see claims, view digital ID card, and get support). Click Here for a quick video overview.

Frequently Asked Questions (FAQs)

Click a question below to expand its answer

AHP Account

How do I create an AHP account?

How do I update my contact information?

Enrollment

How do I enroll or apply for a waiver?

What happens if I miss the enrollment deadline?

How do I pay for my insurance?

What happens to my coverage when I graduate?

When am I covered? When do I get cards?

How do I change my benefits after the enrollment period ends?

Benefits

How do I find an in-network doctor/provider?

When I get a service or prescription, how much do I have to pay?

International Students

How do I apply for a Social Security Number?

What are the immunization requirements?

How do I check the status of my waiver?

My waiver was denied. What do I do now?

I have a hold on my academic record for missing the enrollment deadline. How do I remove the hold?

Quick Reference

Find a Provider

Click Here for instructions on finding a doctor

Click Here to find a dentist

Click here for information on LiveHealth Online - Mental health visits covered 100%

(Visit with a doctor, psychiatrist, or therapist from your smartphone, tablet, or computer)

Enrollment Assistance

How Insurance Works

Benefits Resources

Mental Health Information

Forms

Medical Claim Form

Prescription Claim Form

Vision Claim Form (out-of-network providers only): To download a claim form, go to www.anthem.com and log in or click Individual & Family, then click Forms under the "Support" column.  Choose your state, and then scroll down to Claims and select the Blue View Vision Out-of-Network Claim Form. You may instead call member services at 1-866-723-0515 to request a claim form.

Fellowship Vision Enrollment Form (for "True" or "Traditional" fellows)

Mobile Apps

Compliance Notices

Benefits & Cost

Vision & Dental

Cost

Waiver

Purdue University requires all international students, regardless of visa status, insurance policy type, or number of credit hours taken, to participate in a University-sponsored medical insurance plan or to obtain an approved waiver of coverage. 

Click Here for Waiver Criteria

The Spring 21-22 waiver deadline ended 02/01/2022 at 5PM. The online waiver system can no longer accept new waiver requests.

Click Here to review additional information on PUSH’s waiver page, including next steps if your waiver request was denied.

Contact

Enrollment

Academic HealthPlans, Inc.

P.O. Box 1605 Colleyville, TX  76034
help.myahpcare.com
(855) 566-7278 Toll-Free

Benefits/Claims

Anthem Blue Cross and Blue Shield
P.O. Box 105187 Atlanta, GA  30348-5187
(844) 412-0752 Toll-Free
(800) 337-4770 24/7 Nurseline

Student eligibility, International student requirements (e.g., immunizations, waiver process)

Purdue University Student Health Center
(765) 496-3998

Vision

Blue View Vision with Anthem
(866) 723-0515

Dental

Delta Dental
P.O. Box 9085
Farmington Hills, MI  48333-9085
(800) 524-0149
Please be advised that due to high call volume, Academic HealthPlans is experiencing higher than normal wait times.

Enrollment

Academic HealthPlans, Inc.
P.O. Box 1605
Colleyville, TX  76034

Benefits/Claims

Anthem Blue Cross and Blue Shield
P.O. Box 105187
Atlanta, GA  30348-5187
(800) 337-4770
24/7 Nurseline

Student eligibility, International student requirements (e.g., immunizations, waiver process)

Purdue University Student Health Center

Vision

Blue View Vision with Anthem

Dental

Delta Dental
P.O. Box 9085
Farmington Hills, MI  48333-9085