Frequently Asked Questions
Do you need help?

Archive

Claims

Other

Enrollment

Online Enrollment Periods

Fall - 07/01/2020 - 09/08/2020 at 5:00 PM EST

Spring/Summer - 12/01/2020 - 02/01/2020 at 5:00 PM EST

If you would like to enroll in Continuation Coverage, please click here to see if you are eligible.

Waiver

The Spring 19-20 waiver deadline ended 1/31/20 at 5:00 PM Eastern. The online waiver system can no longer accept new waiver requests.

Continuation

To be eligible for continuation Coverage, you must have been insured for at least 3 continuous months on the Purdue Student Health Insurance Plan, and you must submit premium within 30 days after your existing coverage terminates.

If you believe you are eligible for Continuation Coverage, please download the form below and follow the instructions to apply.

Sending the form in by fax to (855) 858-1964 is the preferred method. If you cannot fax the form in, you can email it to purdue@ahpservice.com without filling in your payment information and one of our representatives will contact you to complete payment. Please be sure to include the telephone number where you can be reached.

Find a Doctor or Dentist

Use Anthem's online Find a Doctor tool to look for doctors, dentists, hospitals, labs, and other health care providers in your Anthem Blue Cross and Blue Shield plan. Check if the provider you intend to see is part of your plan (in network), or look for one near you. Avoid getting care from doctors outside of your plan (out of network) if you can - it will cost you more or your plan may not cover it all.

Change Coverage or Contact Information

Change Coverage

With an appropriate qualifying life event (QLE) and supporting documentation, you may make certain changes to your plan, including:

  • Add/Enroll
    • QLE: Involuntary loss of coverage (e.g. aging off of a parent's plan)
  • Drop
    • QLE: Gaining coverage under another plan, leaving the US
  • Add Dependents
    • QLE: Marriage, birth or adoption, arrival of family members to the US
  • Drop Dependents
    • QLE: Divorce, death, departure of family members to the US

Required documentation includes proof of event and proof of dependent relationship.  Examples: Proof of loss/gain of coverage, proof of arrival/departure of family members to the US, marriage certificate or divorce decree, birth/naturalization/adoption certificate, tax return for prior or current year (verifies dependent relationship to student).

Change Address, Phone, or Email

It is very important to make sure that your address, phone number, and email address on file at Purdue University are current and accurate. If not, ID cards, explanation of benefits, and other notifications about your student health insurance plan may not get to you. If you have moved or your contact information has changed, please make sure you update your contact information with Purdue University.

Additionally, please notify us at support@ahpcare.com so we can update our records as well. Please include “Contact information update” in the subject line and your first name, last name, and student ID, as well your new contact information, in the email message.